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Privacy Policy

The General Data Protection Regulation (GDPR) came into effect 25th May 2018 and this law changes the way that businesses can use your data. Please read our customer notice and updated privacy policy below as this explains how we hold and use data about out our customers and potential customers.

Privacy Policy

Our privacy policy sets out how Leigham Practice uses and protects any information that you give us when you use our website or services. Leigham Practice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or services you can be assured that it will only be used in accordance with this privacy statement. This policy is effective as from 22nd May 2018.

Leigham Practice reserves the right, at its discretion, to make changes to any part of our website, the information contained within our website or these Terms. Leigham Practice may change this policy by updating this page. It is important that you check this page from time to time to ensure that you are happy with any changes. By continuing to use our website and services you agree to be bound by these Terms as amended.

Name and contact details of the Data Controller

Gavin Fane – Director
T: 020 8769 7409
E: datacontroller@leighampractice.com
A: Leigham Practice, 8 Leigham Hall Parade, Streatham High Road, London SW16 1DR

How and what information is collected about you

We may collect the following information by email, telephone call, by post, questionnaires / forms, or in-person:

  • Name
  • Date of Birth
  • Address
  • Telephone/Mobile
  • Email
  • Family members / Next of Kin details
  • Health and Lifestyle information
  • Medical reports from other healthcare professionals
  • Information relating to accounts
  • Communications you have had with us

We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Ways To Contact Us” buttons on our website. Similarly, our therapists may communicate a response to your eqnuiry back to us. Wherever possible we will remove personally ideonifiable information from such communications. In any case we will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.

What we do with the information we gather and what it is used for

  • We have legal obligations for medical record keeping, including making assessments, recording treatments and planning future care
  • We plan on-going therapy services and interventions
  • Internal record keeping
  • For the purpose of contacting you for market research purposes

We may contact you by email, telephone or post. If you do not wish us to make use of your Personal Information in this way at any time, please email privacy@leighampractice.com for help. You can also opt out of any promotional or marketing communications at any time by contacting us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place secure electronic systems and managerial procedures to safeguard and secure the information we collect. Paper information, such as registration forms or intial assessment forms are stored in locked cabinets in our alarmed premises.

Controlling your personal information – who we share your details with

If you send us an enquiry online about you or your health we may share your information with our team in order to answer your enquiry. If you see one of our team and ask about a problem or issue they may talk to our other therapists to try and find an answer for you.We do not distribute, sell or lease personal information to any third parties unless we are required by law to do so and have no plans to change this policy. If this policy changes it will be with your explicit permission for us to do so.

How you can access your information

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please email privacy@leighampractice.com or write to The Data Controller Gavin Fane, at Leigham Practice, 8 Leigham Hall Parade, Streatham High Road, London SW16 1DR. There is no charge for this service.

How long we keep your information for?

  • The Regulation says – Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. See this link: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-retention/
  • Leigham Practice is required by law to retain personal data relating to you and your care for 7 years after your last appointment with one of our therapists for adults and 7 years following their 18th birthday for children, unless upon review it is deemed necessary to retain it for a longer period.
  • Records older than this would not be considered ‘necessary’ to retain, and according to GDPR should be safely deleted or destroyed. Leigham Practice will review all records on an annual basis and automatically delete the records of patients we are no longer required by law to hold.

Operational Communications

Approximately 4 times a year we send out communications to our existing customers we feel are important to know, for example changes to our practice operation or service changes.

Marketing and Promotional Communications

Approximately 4 times a year we send out offers to our existing customers of an offer we feel will be genuinely appreciated, for example talking to our team for free about a niggling problem, or offers related to specific therapies you have received. For example of you attend for massage, we may send a promotional offer of a discount.

How you can opt-in to marketing and promotional communications

GDPR makes clear that to receive promotional communications you must opt-in. You can opt-in by sending an email to admin@leighampractice.com with “Opt-In” as the title. Please include your name in the body of the email and we will add you to our list. You can opt out at any time by contacting us.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site or page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Leigham Practice uses traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Leigham Practice does not use cookie technology to collect Personal Information. You may also wish to refer to www.allaboutcookies.org. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge our processing of data in this way.
We will endeavour to protect all Personal Information collected through our Website in accordance with our data protection standards.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. Employees, associates and agents of Leigham Practice may be given access to any Personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the website or to deal with requests which you submit to us.

We may use your personal information to send you promotional information about Leigham Practice and other information related to the health industry.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email privacy@leighampractice.com or write to Data Controller Gavin Fane at the above address.

If you believe that any information we are holding on you is incorrect or incomplete, or have any other data protection related issues or queries, please write to Sharanjit Sangha, Data Protection Officer, as soon as possible at the above address. We will promptly correct any information found to be incorrect. If you are concerned that we have breached a privacy law or code, please send an email marked “Urgent” to datacontroller@leighampractice.com or to ‘Gavin Fane, Data Controller’ at the above address.

We aim to respond in a reasonable time (normally one working day). Our Data Controller will manage your concerns and will give you additional information about how it will be handled. You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website www.ico.org.uk