We’ve an exemplary record of keeping people safe.

We were one of the very few organisations with the expertise and commitment to continue to stay open throughout the first lockdown, working our way through the crisis, and continuing to care and support our customers in pain to avoid worsening problems.

We’re also one of the first multidisciplinary healthcare establishments to achieve 100% vaccination of our admin and therapy team to protect ourselves and our patients.

Our physiotherapy, osteopathy, podiatry and acupuncture services remain open as usual and we will continue to notify our customers of any changes to our normal operating procedures.

If you are new to Leigham Practice, or an existing customer interested in how we keep people safe, we’ve listed some of our measures below and hope that if you have a problem, and are thinking you need some help, you’ll be reassured you’re going to be in safe hands:

 

• Risk assessment

We carried out a COVID-19 risk assessment to enable us to identify and minimise risk. This is an ongoing document and develops over time, considering the changes in advice from the government and our professional regulating health bodies.

 

• Cleaning, hygiene and handwashing practices

There’s hand sanitisers are at the entrance and throughout the practice. We use alcohol-free professional hand sanitisers which are kinder to the skin, yet are also more effective than most alcohol sanitisers by a facter of 100.

We’ve increased the frequency of cleaning in the workplace.

We frequently clean and disinfect objects and surfaces that are touched regularly, and we have enhanced cleaning for busy areas.

We set simple use and cleaning guidance for toilets.

We provide hand drying facilities using disaposable paper towels.

We’ve put signage and posters to provide regular reminders to employees and visitors about how to maintain hygiene standards.

We remove waste and belongings from the work area at the end of shifts.

 

• Social distancing

We’ve rearranged the workplace to ensure compliance with social distancing so far as possible. Social distancing means staying 2 metres (6ft) apart from other people. The measures we have taken are:

We’ve put up signs to remind workers and visitors of social distancing guidance.

We’ve reduced the number of seats in the reception area.

We ask our team to assist one-way traffic through the workplace as much as possible.

We see visitors by ‘appointment only’.

We conduct meetings via video conferencing where appropriate.

We stagger appointments to stop people mixing and breaching the 2m guide wherever possible.

We limit the number of people in the reception area at any one time.

We take payment in advance, or upon arrival, to allow people to leave immediately after their appointment.

We ask the therapists to take responsibility for agreeing any follow-up appointments necessary in the clinical room, so patients need not wait in reception afterwards.

We ask the therapists to escort their patients from the premises following their appointment so people do not mix.

 

 

• Where 2M social distancing cannot be complied with

It will not always be possible to comply with 2M social distancing, therefore our team is taking the following steps to protect you.

We issue Personal Protective Equipment (PPE) as recommended.

We separate people from each other and arrange seating to be back-to-back or side-to-side.

We stagger arrival and departure times to minimise patient interaction and congregation in reception

We aim to minimise the number of people each person has contact with.

 

• Our team has responsibility to:

Wash the hands for 20 seconds or more, frequently during the day or use a hand sanitiser.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Cover coughs or sneezes with a tissue, then throw the tissue in a bin and wash hands.

We monitor forehead temperature of our team and patients, and ask our team to monitor their hands for irritations from PPE/hand sanitiser.

Our team reports any symptoms.

 

• Besides staggering appointment times, we ask patients:

Not to arrive early or late to control the entrance and exit of other patients.

To pay in advance so they can leave immediately after their appointment.

To wear a mask.

We take their forehead temperature (contactless) on arrival.

We try to keep on time ourselves.

Please let us know if you need any further information.

 

Call us now and ask about how we can help a problem

 

Leigham Practice Team