Leigham Practice has an exemplary record of keeping people safe.

We were one of the very few organisations with the expertise and commitment to continue to stay open throughout the first lockdown, working our way through the crisis, and continuing to care and support our customers in pain to avoid worsening problems.

 

Services currently operating

Our physiotherapy, osteopathy, podiatry and acupuncture services remain open as usual and we will continue to notify our customers of any changes to our normal operating procedures.

 

Keeping our team and our customers safe

If you are new to Leigham Practice, or an existing customer interested in how we keep people safe, we’ve listed some measures below:

 

• Risk assessment

We carried out a COVID-19 risk assessment to enable us to identify and minimise risk. This is an ongoing document and develops considering changes in advice from the government and professional health bodies.

 

• Cleaning, hygiene and handwashing practices

Hand sanitisers are at the entrance, on the reception desk, in the hallway and in all clinical rooms for use where handwashing facilities are not available.

We have increased the frequency of cleaning in the workplace.

We frequently clean and disinfect objects and surfaces that are touched regularly, and we have enhanced cleaning for busy areas.

We set simple use and cleaning guidance for toilets.

We provide hand drying facilities using paper towels.

There are signage and posters to provide regular reminders to employees to maintain hygiene standards.

We remove waste and belongings from the work area at the end of shifts.

 

• Social distancing

We have rearranged the workplace to ensure compliance with social distancing so far as possible. Social distancing means staying 2 metres (6ft) apart from other people. The measures we have taken are:

We have put up signs to remind workers and visitors of social distancing guidance.

We have reduced seating in the reception area.

We ask our team to assist one-way traffic through the workplace as much as possible.

We see visitors by ‘appointment only’.

We conduct meetings via video conferencing as much as possible.

We stagger appointments to stop people mixing and breaching the 2m guide wherever possible.

We limit the number of people in the reception area at any one time.

We take payment in advance, or upon arrival, to allow people to leave immediately after their appointment.

-We ask the therapists to take responsibility for agreeing any follow-up appointments necessary in the clinical room, so the patient need not wait in reception.

-We ask the therapists to escort their patients from the premises following their appointment.

 

 

• Where 2M social distancing cannot be complied with

It will not always be possible to comply with 2M social distancing, therefore our team is taking the following steps to protect you.

We issue Personal Protective Equipment (PPE) as recommended.

We separate people from each other and arrange seating to be back-to-back or side-to-side.

We stagger arrival and departure times to minimise patient interaction and congregation in reception

We aim to minimise the number of people each person has contact with.

 

• Our team has responsibility to:

Wash the hands for 20 seconds or more, frequently during the day or use a hand sanitiser.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Cover coughs or sneezes with a tissue, then throw the tissue in a bin and wash hands.

We monitor forehead temperature and ask our team to monitor their hands for irritations from PPE/hand sanitiser.

Our team reports any symptoms.

 

• Besides staggering appointment times, we ask patients:

Not to arrive early or late to control the entrance and exit of other patients.

To pay in advance so they can leave immediately after their appointment.

To wear a mask.

We take their forehead temperature (contactless) on arrival.

We try to keep on time ourselves.

Please let us know if you need any further information.

 

Call us now and ask about how we can help a problem

 

Leigham Practice Team